ROLE: Branch Operations Manager (BOM)
INDUSTRY TYPE: NBFC
DEPARTMENT: Operations
EMPLOYMENT TYPE: Full Time, Permanent
Primary Responsibility
- Manage and oversee the entire loan processing cycle for secured Business loan product (LAP), from application to disbursement and post-disbursement activities.
- Coordinate with sales & credit teams to collect required documentation and information for loan processing.
- Verify the authenticity and accuracy of documents provided by all the sales & credit team as per the company policy.
- Maintain meticulous records of all loan documentation and ensure completeness and accuracy.
- Address customer inquiries and resolve operational issues related to loan servicing.
- Collaborate with the credit risk team to determine loan eligibility and recommend appropriate loan structures.
- Ensure compliance with internal policies, regulatory requirements, and underwriting guidelines.
- Facilitate timely disbursement of approved loans to borrowers.
- Liaise with internal departments and external partners to coordinate loan disbursement
- activities.
- Monitor loan repayment schedules and follow up with borrowers on overdue payments.
- Identify opportunities to streamline loan processing workflows and enhance operational efficiency.
- Participate in cross-functional/inter departmental projects and initiatives aimed bringing in operational efficiency.
Qualifications
Minimum 2+ years of work experience in handling branch operations for loan against property.
