Branch Operations Manager

Responsible for daily operations of a full service branch office covering all aspects viz

branch operations, lending, security and safety in accordance with the Bank's guidelines.

1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity

data and renewals thereof

2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before

dispatching for processing. Informing customers in case of rejections, if any.

3. Driving key Setrics by :

Daily checking of common pending folder of the branch and individual employees to

ensure that no customer request is pending with the staff along with random drawer

audits

4. Maintaining lowest levels of wait-time through :

Load balancing among desks

Regular monitoring of pending tokens through Admin login

Analysis to understand employee level productivity & Daily roistering

Leave planning & Training calendar

5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff

members

Principal Accountabilities Compliance & Risk Management :

1. Ensure operations, risk control and process adherence at branches

2. Branch Audit scores

3. SOAX Audit scores

4. Fraud prevention

5. Ops risk monitoring

6. RBI audits, inspections and incognito visits