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Responsible for daily operations of a full service branch office covering all aspects viz
branch operations, lending, security and safety in accordance with the Bank's guidelines.
1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity
data and renewals thereof
2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before
dispatching for processing. Informing customers in case of rejections, if any.
3. Driving key Setrics by :
Daily checking of common pending folder of the branch and individual employees to
ensure that no customer request is pending with the staff along with random drawer
audits
4. Maintaining lowest levels of wait-time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity & Daily roistering
Leave planning & Training calendar
5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff
members
Principal Accountabilities Compliance & Risk Management :
1. Ensure operations, risk control and process adherence at branches
2. Branch Audit scores
3. SOAX Audit scores
4. Fraud prevention
5. Ops risk monitoring
6. RBI audits, inspections and incognito visits
Role:Retail Branch Operations, Salesforce Admin
Industry:Banking
Function:Banking
Job Type:Permanent Job
Date Posted: 27/09/2024
Job ID: 94342819
Bright IT Global Solutions Pvt. Ltd.