Job Description
Job Description
JOB DESCRIPTION
Position Title
Branch Operations Executive
Locations:
Kolkata
Department
Branch Operations
Grade
IL5
Organizational relationships
Reports To
Area Operations Manager / Regional Branch Operations Manager
Purpose of the Job
Branch Operations as per Manual.
Customer Service via RCRM
KYC POS Operations (wherever applicable)
Operations Quality
Return Mgmt
Co-ordination with Sales for Investor details required by R& T operations
Key Responsibilities
Responsible for smooth processing of day to day Branch operations
Monitoring of R & T activities at Branch Level
Providing effective customer service and Handle Investor Relation
Responsible for RCRM & MIS pertaining to R & T Operations of Branch
Behavioral Competencies
Good co-ordination and analytical skills
Good communication skills oral and written
Role Specific Competencies
SEBI - Mutual Fund Operational Guidelines / AMFI Code of Ethics
Good operational knowledge preferably in Service Industry
Computers hands on experience
Awareness of best practices in the industry.
Formal Qualifications / Prior Work Exp
Minimum Graduate.
2-4 Yrs relevant experience of Operations in Service Industry in a similar role. Experience of handling Customer Service / Investor service.
