Branch Operation Executive

Responsibilities:

Manage the day-to-day operations of the branch office

Supervise staff and ensure adherence to company policies and procedures

Monitor performance to ensure goals are achieved

Develop strategies to improve customer service standards

Handle customer enquiries in a professional manner

Ensure compliance with all applicable regulations and laws

Analyze data to identify trends in customer service or operational performance

Develop reports on staff performance or operational metrics

Maintain accurate records of all transactions

Develop initiatives to improve operational efficiency

Requirements:

Excellent organizational, communication, and problem solving skills