Branch Manager - Chennai CRD

Role Description

This is a senior role & we are seeking an experienced Travel Management professional, specially from Car rental industry who can efficiently manage all aspects of mobility operations at Mumbai location.

The Branch Manager will be playing a catalytic role in improving business growth through sales & operational efficiency. He / She should bring the best business management practices of the Travel Industry aimed at driving business growth.

Key Responsibilities:

improving market share and driving top-line growth for Mumbai location while meeting the bottom-line targets/guidelines as well.

Managing overall P & L of the branch.

Delivering budget for the branch, and overall management and delivery of operations.

Planning and implementing wining strategies for Mumbai market in line with the overall growth projection for the business

Retaining existing customers and expanding new customer base by acquiring new corporate clients

Supporting operations and Sales teams with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences etc.

Ensure the quality standards of process are maintained.

Ensure the adherence to company policy with respect to clients and employees and Compliance with statutory obligations.

Develop and sustain strong partner relationships by delivering superior customer services and delivering value added services.

Monitor receivable as per norm.

Key Deliverables :

Operational efficiencies to maintain quality standards.

Increase market share of ITH in Mumbai.

Greater Customer Satisfaction & strengthened business results.

Competencies:

Sound understanding of Car Rental business, and strong quantitative and conceptual abilities.

Setting and achieving aggressive Revenue and Profitability targets.

Sound understanding of corporate customers segment needs and behavior

Must possess excellent communication skill and the ability to successfully interact at all levels.

Strong operation and leadership skill

Educational Qualification:

MBA Preferred

Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in Mobility industry, of which 4 - 5 years should be as Branch Manager in one of the reputed Car Rental Company with a stellar track record of success to his / her credit.