Job Summary
Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.
Key Responsibilities
- Identify, interview and select sales executives with support from HR.
- To meet the following productivity measures for the unit: Premium per executive, case rate, persistency, retention and a high % of executives exceeding planned productivity standards
- Exceed revenue targets
- Undertake joint field work with executives and observe/demonstrate successful selling skills
- Conduct Fortnightly performance review (PRP) with executives
- Help executives use the GOLD system for maximizing business from a given target market
- Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
- Ensure that all executives under supervision perform 100% as per the company's rules and regulations wrt. Need based selling, Compliance and Customer service
- Effectively manage, track and convert leads provided by the in-house telemarketing unit.
- Engage with customers to provide quick response to customer queries, provide customer service.
- Assist in Direct customer service policyholder's complaint resolution.
- Ensure retention of in his allocated book of relations.
- Educate team/ prospects about LIFE products vis--vis products of competition to enable them in taking appropriate decisions
Self Development: Induction/Certifications/Trainings/Completion of Licensing
Skills: life insurance,team assessment,team alignment,team building,insurance background,insurance claims,team coordination,team management,branch management,branch handling,whole life insurance,permanent life insurance,full life cycle development,insurance agency management,insurance training,sales & distribution,agency coordination,agency development,agency leadership,leadership + management
