Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows, and other above-the-line (ATL) and below-the-line (BTL) activities.
Monitor and guide the sales team to offer best-in-class counseling, enrolling, onboarding, and offering an overall delightful journey to the students.
Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs.
Ensure adherence to all legal and operational compliances, and oversee the safety of facilities and security of students.
Educating the team about product portfolio and adherence to process compliance.
Responsible for hiring, rostering, motivating, and retaining the team.
Qualifications
Strong leadership and management skills
Excellent communication and interpersonal skills
Ability to collaborate with cross-functional teams
Demonstrated problem-solving and decision-making abilities
Bachelor's degree or higher in a relevant field
Knowledge of the local job market and industry trends
