BPO Voice

Description

We are seeking a BPO Voice to join our team. The successful candidate will be responsible for providing excellent customer service through inbound and outbound calls. As a BPO Voice, you should be able to handle customer queries, resolve issues and ensure customer satisfaction. This role requires excellent communication skills, a positive attitude, and the ability to work well under pressure.

Responsibilities

• Handle inbound and outbound calls to provide excellent customer service
• Resolve customer queries and issues in a timely and effective manner
• Ensure customer satisfaction through effective communication
• Maintain accurate records of customer interactions and transactions
• Adhere to company policies and procedures
• Meet or exceed performance metrics such as average handle time, quality scores, and customer satisfaction ratings

Skills and Qualifications

• 0-2 years of experience in a BPO or customer service role
• Excellent communication skills in English and any regional language
• Ability to handle customer queries and issues in a professional and courteous manner
• Ability to work well under pressure and meet performance metrics
• Good organizational and time management skills
• Basic computer knowledge and typing speed of at least 25 words per minute
• Minimum educational qualification of high school or equivalent
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Please share your updated resumes @7411573630