BPO telecalling

Description

We are looking for a BPO telecaller with 0-1 years of experience to join our team. The ideal candidate should have excellent communication skills and the ability to work in a fast-paced environment. As a telecaller, you will be responsible for making outbound calls to customers and handling customer queries and complaints. This position requires someone who is organized, detail-oriented, and able to work under pressure.

Responsibilities

• Make outbound calls to customers to promote our products and services
• Handle customer queries and complaints over the phone
• Maintain accurate and up-to-date records of customer interactions
• Meet daily, weekly, and monthly targets for call volume and sales
• Work collaboratively with team members to achieve team goals
• Provide excellent customer service at all times

Skills and Qualifications

• Minimum of a high school diploma
• 0-1 years of experience in a BPO or call center environment
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle high call volumes
• Strong organizational and time-management skills
• Ability to work independently as well as part of a team
• Proficient in MS Office and other computer applications
• Fluency in English and at least one regional language
• Willingness to work flexible hours