Bpo Non Voice

1. Email/Chat Support

• Responding to customer queries via email or live chat.
• Providing solutions or escalating issues to higher-level support when necessary.
• Maintaining professionalism and politeness in all written communication.
• Resolving queries within specified timeframes (SLA adherence).

2. Data Entry

• Accurately entering and updating information into databases or CRM systems.
• Handling sensitive information with confidentiality.
• Ensuring error-free data entries and performing regular data verification tasks.
• Sorting, compiling, and verifying data for accuracy.

3. Back-office Support

• Handling administrative tasks such as order processing, billing, or document verification.
• Managing workflows for departments like HR, finance, or operations.
• Ensuring timely and accurate completion of tasks, including generating reports and documentation.

4. Processing Transactions

• Managing tasks related to invoicing, payment processing, or handling refunds and reimbursements.
• Working with finance teams to ensure accurate record-keeping.
• Verifying transactions and ensuring compliance with company policies.

5. Customer Service via Textual Means

• Handling complaints, returns, or requests for information by customers using written channels.
• Maintaining clear, concise, and accurate written communication.
• Understanding customer issues and providing helpful, timely responses.

6. Technical Support (if applicable)

• Offering solutions to basic technical problems through chat or email.
• Guiding customers through troubleshooting processes using written instructions.
• Collaborating with higher-level technical teams for complex issues.

7. Maintaining Knowledge Base

• Updating FAQs, product guides, or customer support resources based on repeated queries.
• Contributing to the internal knowledge base for other employees to ensure standardized responses.

8. Document Management

• Handling document creation, review, and updating of business-critical documents.
• Organizing files, records, and other documentation digitally.

9. Quality Assurance and Reporting

• Tracking and reporting customer interactions, feedback, and response quality.
• Assisting in identifying process improvements based on customer feedback.
• Creating daily/weekly reports to analyze performance metrics and outcomes.

10. Time Management and Adherence

• Meeting deadlines for task completion and adhering to productivity standards.
• Multitasking across various projects or customer queries while maintaining efficiency.

11. Collaboration with Other Teams

• Working with other internal departments (like IT, sales, or marketing) to resolve queries.
• Coordinating with supervisors or managers for escalated issues or process updates.

NOTE: Hindi is mandatary