BPO Executive

Role Description

This is a full-time on-site role located in Gurugram for a BPO Executive. The BPO Executive will be responsible for handling customer queries, providing excellent customer service, resolving customer issues, and maintaining customer satisfaction. The BPO Executive will also be responsible for data entry, documentation, and performing administrative tasks as required.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Customer service skills and the ability to handle customer queries
• Attention to detail and accuracy in data entry and documentation
• Ability to work well in a team and collaborate with colleagues
• Proficiency in MS Office and other relevant software
• Prior experience in a BPO or customer service role is a plus
• Fluency in English and Hindi