As a Booking Re-verification Associate, you will be an integral part of the rePUSHTI team. Your primary role will be to re-verify client bookings directly with hotels using our state-of-the-art platform. Your responsibilities will include making calls, sending emails, engaging in WhatsApp and live chats, and using other communication methods to ensure bookings are accurate and error-free.
Key Responsibilities:
- Booking Re-verification: Confirm and verify hotel bookings through various communication channels such as calls, emails, WhatsApp, and live chat.
- Communication Skills: Effectively communicate in English and potentially other languages, ensuring clarity and professionalism.
- Multi-Tasking: Handle multiple tasks simultaneously, including switching between different software and tools.
- Research: Conduct online research to gather necessary information for booking verifications.
- Documentation: Write clear and concise emails and maintain accurate records of interactions and verifications.
- System Proficiency: Utilize shortcuts and efficiently navigate through different tabs and applications on a desktop or laptop.
Skills and Qualifications:
- Typing Speed: High typing speed and accuracy are essential.
- Multi-tasking: Ability to juggle various tasks and prioritise effectively.
- Tech Savvy: Proficient with basic computer functions, including Microsoft Word and Excel.
- Communication: Excellent verbal and written communication skills in English. Proficiency in other languages is a plus.
- Attention to Detail: Keen eye for detail to ensure all booking information is accurate and verified.
- Problem-Solving: Strong research skills to find and verify information online.
