Bodyshop Advisor

Roles and Responsibilities of a Body Shop Advisor

Location: Reay Road(Harbour Line)

Industry/ Company: Automobile Dealer

• Customer Interaction and Service

Customer Consultation:

• Greet customers and assess their needs regarding vehicle body repairs.

Provide expert advice on required repairs and services.

Estimate Preparation: Inspect damaged vehicles and prepare accurate repair estimates.

• Explain the estimate details to customers, including labor, parts, and repair timelines.

Customer Communication:

• Keep customers informed about the progress of their vehicle repairs.

Address customer inquiries and concerns promptly and professionally.

Coordination and Workflow Management

• Work Order Management:

Create and manage work orders for body shop technicians.

• Ensure that work orders are completed accurately and on time.

Parts Coordination:

• Order and manage parts inventory required for repairs.

Ensure timely availability of parts to avoid repair delays.

Quality Control: Conduct post-repair inspections to ensure quality and completeness of work.

• Address any issues identified during inspections and ensure corrective actions are taken.

Administrative Duties

• Documentation:

Maintain detailed records of repair estimates, work orders, and customer interactions.

• Ensure all documentation is accurate and up-to-date.

Insurance Coordination:

• Liaise with insurance companies to manage claims and approvals.

Ensure all necessary paperwork and documentation are submitted for insurance claims.

Financial Responsibilities

Billing and Invoicing: Prepare and issue invoices for completed repairs.

• Ensure accurate billing for parts and labor.

Payment Processing:

• Process customer payments and manage payment records.

Handle any billing discrepancies or issues.

Team Collaboration and Development

• Team Coordination:

Work closely with body shop technicians, parts department, and other dealership staff.

• Coordinate efforts to ensure efficient workflow and high-quality repairs.

Training and Development:

• Assist in training new body shop staff.

Stay updated on industry trends, new repair techniques, and technologies.

Customer Satisfaction and Retention

Customer Feedback: Collect and analyze customer feedback to improve service quality.

• Implement changes based on feedback to enhance customer satisfaction.

Relationship Building:

• Build long-term relationships with customers to encourage repeat business and referrals.

Promote dealership services and loyalty programs.

Compliance and Safety

• Regulatory Compliance:

Ensure all repairs and services comply with industry regulations and standards.

• Maintain a safe and organized work environment in the body shop.

Safety Protocols:

• Implement and adhere to safety protocols to prevent accidents and injuries.

* Conduct regular safety training and drills for body shop staff.

Job Type: Full-time

Pay: 15,

• 00 - 20,000.00 per month
  
  Jadwal:
• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person