Bright 4 Wheel is looking for Bodyshop advisor to join our dynamic team and embark on a rewarding career journey
As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and managing the repair and maintenance process for vehicles in need of collision repair and bodywork
You will act as the primary point of contact for customers, insurance companies, and the repair shop, ensuring a seamless and efficient service experience
Responsibilities:
Customer Interaction: Greet customers, assess their vehicle repair needs, and provide detailed explanations of the repair process
Estimates: Create detailed repair estimates, including labor and parts costs, and communicate these to customers and insurance adjusters as needed
Insurance Coordination: Work closely with insurance companies to obtain necessary approvals and ensure timely claims processing
Scheduling: Schedule repair appointments and provide customers with accurate timelines for completion
Parts Management: Order and track the availability of parts needed for repairs and ensure they are ready for the repair process
Quality Control: Inspect repaired vehicles to ensure the quality of work meets industry standards and customer satisfaction
Progress Updates: Keep customers informed about the status of their vehicle's repair and address any questions or concerns promptly
Documentation: Maintain accurate and organized records of repair orders, estimates, invoices, and other relevant documents
Cost Control: Monitor and control repair costs to maximize profitability and minimize waste
Conflict Resolution: Resolve customer concerns or disputes in a professional and customer-focused manner
Safety: Promote and enforce safety protocols and practices in the bodyshop to protect employees and customers
Up-Selling: Identify and recommend additional maintenance or repair services to customers when appropriate
