Body Shop Advisor

SKILLS REQUIRED:

Knowledge of automotive systems & process

Ability to maintain communication between the Body Shop Manager and the Parts staff

Knowledge of approved and established procedures for conducting repairs

Ability to stay current by reading shop manuals & technical bulletins and by attending

product training, etc.

Knowledge of and ability to comply with quality control and inspection requirements in

Body Shop

Ability to visually inspect damaged vehicle and prepare estimate accurately

Ability to document and itemize repairs on estimate sheet

Ability to estimate time or repair jobs for purposes of efficient scheduling

Ability to reference p a r t s catalogues and manuals for determining costs of labour & spare parts

Ability to review insurance company estimates for accuracy

Knowledge of parts inventory and ability to order parts and materials not in inventory

POSITION SUMMARY

The Body Shop Advisor:

Meets and establishes rapport with customers, justifies needed repairs and costs, and

follows up with customers to ensure their enthusiasm.

Estimates damage to vehicles visually and is capable of dismantling portions of the damaged

vehicle as necessary to evaluate damage more accurately.

Completes estimate sheets to document damage and repairs required and work/repair

orders to itemize parts and materials required.

Calculates labour and painting costs to determine the total cost of repairs.

Assigns repair orders to Body Shop team members based on the shop schedule and on the

availability and specialty of technicians.

Evaluates the quality of repair jobs by Technicians and, if necessary, returns vehicles to the

Technicians for additional work if the repairs do not meet quality standards.

Understands insurance company estimates of repairs and checks them for accuracy and

comprehensiveness.

Completes the parts order sheet for all orders, investigates alternative sources for hard-to-

locate parts, and checks parts when delivered.

Should be capable of working independently and managing his or her time and work flow.