Job Description
INTERVIEW DETAILS:
Interview date:30 November, 2024 - Saturday
Interview time:10:00 AM - 12:30 PM
Venue:Tata Consultancy Services, 415/21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai - 600 119,Tamil Nadu, India
Job Summary:- As a Billing Specialist, you will be responsible for setting up contracts and properly invoicing clients of Orion.
- This position will work closely with operations on escalated client cases regarding invoices as well as internal requests from various departments.
- The Billing Specialist will work on projects that include both improvements of legacy processes and procedures as well as customization of the billing processes to accommodate the needs of new business partners through mergers and acquisitions. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
Essential Functions of the Job:
- Acts as a subject matter expert for external billing at Orion.
- Responds timely to internal questions regarding invoices.
- Evaluates business processes, anticipates requirements, and helps implement solutions.
- Documents, maintains, and implements operating policies and best practices.
- Acts as the lead in internal efficiency projects and process innovation for the Billing team.
- Provides second tier support and performs cross-checks and approvals.
- Resolves and answers complex billing related issues and questions.
- Prepares documents for annual audit.
- Assists in training and education of new Billing team members. Skills Needed to Perform the Job
- Ability to act with professionalism and diplomacy when communicating with a customer.
- Ability to provide exceptional customer service to ensure high customer satisfaction.
- Ability to multi-task while maintaining careful attention to detail.
- Ability to work effectively both individually and within a team environment.
- Proficient skills with Microsoft Office software including Excel, and Outlook.
- Effective written, listening, and verbal communication skills.
- Effective problem solving and organizational skills.
Desired Candidate Profile
BACHELOR OF COMMERCE
