- Check billing details are accurate for all clients and ensure all customers are invoiced correctly and in a timely manner
- Have a thorough understanding of all sales support systems used, including Stripe and Salesforce
- Monitor various billing inboxes and respond to customer requests
- To prepare and maintain billing documentation, updating customer contract summary
- Review customer contracts, understand billing details and extract billing information
- Work with different billing methods including license billing, usage billing, subscription billing
- Assist the finance department in various areas as required
- Process cancellations, refunds and adjustments requested by customers and internal stakeholders
- Liaise with credit control on all issues regarding invoice queries, accounts on stop, processing credit and re-invoicing when required
- Be a proactive member of the team, including providing coverage and support for our Finance team
- Support future system changes/implementation
What you will bring to Maropost:
- You have experience in billings/invoicing function role. Experience in a fast paced, B2B/SaaS company is a strong asset!
- Experience with ERP system such as NetSuite is an asset
- Proficient Outlook, Excel
- Able to effectively build and cultivate strong internal and external relationships with various stakeholders across teams
- Experience in multi-entity environment would be an asset
- Team orientated with open communication style
- Able to learn quickly, strong organizational skills
- Willingness to learn new things
