Sendinblue Customer Care Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.
We are looking for a native French speaker to join our team in the Noida office.
As a member of the team, you will:
- Manage and resolve daily client tickets.
- Ensure that clients questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Report, analyze and resolve system, clients and operational issues that impact service quality.
- Strive to provide all customers with outstanding customer experience.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.
We are looking for someone with the following qualities:
- Excellent written and spoken communication skills in French (French Native speaker)
- Customer-focused with the ability to build customer relationships and customer confidence.
- At least 1+ years of experience in customer service
- Familiarity with email marketing
- The ability to jump right into a fun and relaxed office culture
