Benefits Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.

Rippling is looking for an Operations Manager to lead a team of operations specialists supporting benefits integration implementations, to resolve and root cause process and systems issues, to manage customer and internal stakeholder communications throughout project lifecycles, to define new and improve existing operational processes. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.

What you will do

• Lead a team of operations specialists, provide ongoing guidance and support to ensure customer commitments are met within established deadlines
• Design and revise documentation to set the team up for success
• Manage complex escalations and issues, communicate with customers throughout the duration of a project when issues arise
• Engage in high-visibility projects, providing hands- on support and oversight to ensure successful execution and outcomes
• Work with R&D and other internal stakeholders to root cause issues, come up with process / automation fixes, and help implement fixes to improve the customer experience

What you will need

• 6+ years of experience in a customer-facing operational role, such as customer support or operations, with a minimum of 3+ years of experience managing a team
• Must have a minimum of 2+ years of experience in Benefits Administration or Insurance
• Strong communication skills (written and verbal)
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
• Strong research and process development skills
• Previous experience with managing vendors required
• Familiarity with EDI nice to have

Please note:

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.