Benefits Operations Administrator
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
A Brief Overview
Within benefits administration, we have built a set of powerful tools to empower both our
customers and broker partners to effectively manage group and employee benefits. Our Benefit
Platform Operations team consists of seasoned veterans who help make these products work and
are responsible for ensuring consistent quality results. They ensure a great client experience by
maintaining accurate data and proper functionality and juggling multiple relationships across both
our internal teams and external partnerships. As a Senior Benefits Operations Administrator, you
are responsible for making sure our Benefits Platform is operational across several different areas,
including: Form Automation, Quoting Tool, Electronic Data Interchange (EDI), Carrier APIs,
COBRA, and FlexBen.
Locations
India (Remote)
What you will do
DocuSign Envelope ID: 7BF83F8C-6AF5-4F80-BEC2-F84CDB03117CBAP Req approval for global hiring in Greenhouse
Have subject matter expertise in at least one functional area and be cross-trained in
secondary areas.
Responsible for owning daily tasks and focused on day-to-day operations.
Perform work autonomously and consistently meets target Key Performance Indicators
(KPIs).
Troubleshoot issues and implement corrective actions.
Work collaboratively and keep open lines of communication across our many internal teams
including product, engineering, customer care, partner enablement, product marketing, sales,
etc.
Conduct analysis and active reporting to continually improve the Benefits Product and
Processes.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
General education, vocational training and/or on-the-job training preferred
Experience Qualifications
Typically 1+ years Relevant Experience
Skills and Abilities
Excellent critical thinking and problem-solving abilities
Solution oriented and proactive approach to tackling issues, with an ability to identify new
opportunities, synthesize information quickly, and prioritize effectively to increase
efficiency.
Excellent written/oral communication with the ability to interact effectively with internal
teams and external contacts.
Excellent communication and presentation skills.
Strong attention to detail, ownership of work, and tremendous project/time management
skills.
Integrity in handling confidential and sensitive information.
Interested in Trinet's mission and contributing to the success of the company.
Experience in optimizing processes and increasing efficiency.
Comfortable with ambiguity and lack of structure. There is no typical day.
Proficiency with Excel / Google Sheets.
Knowledge of US Health Insurance is a plus.
Travel Requirements
Minimal
Work Environment
Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
