As a restaurant captain you are responsible to promote and ensure satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
Captain Duties and Responsibilities:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table .
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge of and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using .
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Serve food and beverages to guests.
- tables according to type of event and service standards.
- Record / orders in Point of Sales systems at the time of order.
- with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate .
- Perform shift closing on the Point of sales terminal and tally cash and card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that brand standards and SOP's are consistently implemented.
- Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly checks on all operating equipment and supplies.
- Take an active role in and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
Prerequisites:
Good command in both spoken and written English.
Should have pleasing personality.
Excellent guest service skill.
Good knowledge of food and beverage service.
Education:
Diploma or degree in Hotel Management or related field. Familiar with , MS office, etc.
Experience:
2 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain or a similar role an advantage.
