Answer telephone and respond to caller inquiries in a pleasant manner.- Answer client/booker's questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Responsible for coordinating internally with the sales & marketing team.
Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers.- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).
- Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
Manage and maintain sales executives and manager's schedules, appointments, and travel arrangements.- Assist sales team by managing schedules, filing important documents, and communicating relevant information.
Arrange and coordinate meetings, events, and any appointments.
- Record, transcribe, and distribute minutes of meetings.
Interaction with clients regarding leads, hotel needs, and client travel.- Meets with clients in the absence of the Director of Sales or Sales Managers to ffectively nd professionally convey details of the sale to the client.
Perform hotel site tours with potential clients.
- Monitor, screen, respond to, and distribute incoming communications.
Design, upload, extract, and maintain customer databases.- Create and manage Company and Travel Agent profiles on the property management system.
Should know the process of merging profiles.
- Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
Print Daily Sales reports for each sales manager and submit them to the Director of Sales.- Print Sales manager productivity reports for each sales manager and submit them to the Director of Sales.
File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
Utilizes efficient sales strategy for the maximization of hotel revenue.- Coordinates necessary arrangements with vendors relating to sales.
Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time.
Respond to complaints from customers and give after-sales support when requested.- Ensure the adequacy of sales-related equipment or materials are available at all times.
Other duties as assigned by the Director of sales or the management.
Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
Working knowledge of standard office administrative practices and procedures.- Excellent customer service skills.
Able to effectively communicate in English, in both written and oral forms.
- Be friendly, customer-centric, smile, and able to work in a team environment.
Required 4 to 5 years of experience in hotel industry.- Must have knowledge about banquet sales.
Job Type: Full-time
Pay: 25,- 00 - 30,000.00 per month
Day range: - Monday to Friday
Shift:
Education:
Experience:- total work: 5 years (Preferred)
Sales: 5 years (Preferred)
Work Location: In person
+91 8657438683
