KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, evaluation and reskilling services with training to companies.
We are seeking highly motivated and skilled professionals to join our Banking Voice Process team. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. If you have excellent communication skills and a strong understanding of banking processes, we encourage you to apply for this exciting opportunity.
Key Responsibilities: Handle customer inquiries and resolve issues via phone calls
- Provide accurate and timely information to customers regarding banking products and services
- Identify and escalate complex issues to senior team members or supervisors
- Maintain accurate records of customer interactions and transactions
- Meet and exceed performance targets and quality metrics
- Collaborate with team members to achieve shared goals and objectives
Language Skills
- Tamil
- Telugu
- Kannada
- Malayalam
Education
- SSLC / HSC / UG / PG (Arrear acceptable)
Work Schedule: Day shift: 9 AM to 6 PM
