Manage large amounts of inbound and outbound calls in a timely manner- Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Job Type: Full-time
Schedule:
Education:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
