Futuready Media is an award winning, full service digital agency headquartered in Mumbai, India with an office in Gurugram, NCR. Established in 2012 by IIM alumni, Futuready Media works across technology, marketing and design.Services offered:* Digital Media Strategy* Website Development* App Development (Android/ iOS)* Social Media Management * Online Reputation Management * Search Engine Optimization* Search Engine Marketing / PPC Campaigns* Training & Workshops * Corporate Blogging & Content Management * Brand Identity Design* Logo & Brochure Design* Email & SMS Marketing* Video Production & Marketing
The Role
Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
Key Responsibilities
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft cases
Ideal Profile
Back Office Executive
Futuready Media is on the lookout for a passionate learner who can manage the response of brands on social platforms.
Mandatory Skills
- Education: Any Graduate / Post Graduate
- Exp: 1-2 years / Fresher's
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
ROTATIONAL SHIFT
- 24-hour operation
- 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)
Weekly Off - Rotational
What's on Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Media & Entertainment
- Opportunity to make a positive impact
