Lead and supervise a team of travel agents, providing direction, guidance, and support.
2. Monitor team performance, productivity, and adherence to company policies and procedures.- 3. Train new team members on booking systems & company processes
- 4. Handle escalated customer inquiries & complaints, ensuring timely resolution
- 6. Develop and implement sales strategies to meet team targets & revenue goals.
- 7. Conduct regular performance evaluations & provide constructive feedback to team
- 8. Maintain positive & collaborative team environment, encouraging for teamwork
- 9. Stay updated on industry trends, travel products & destination information to provide
accurate advice and recommendations.
- 10. Collaborate with other departments (e.g., marketing, operations) to optimize processes &
improve customer experience.
Job Types: Full-time, Permanent
Benefits:
Provident Fund
Schedule:
Supplemental Pay:
* Yearly bonus
Experience:
- total work: 1 year (Preferred)
Work Location: In person
