Company Overview: Paytm Money is India's largest online platform for mutual fund investments and stock trading, backed by the renowned Paytm brand. Our mission is to empower millions of Indians with easy access to wealth creation opportunities through innovative financial products and services.
Job Overview: We are looking for a dynamic B2B Service Manager (Offline) to lead our offline service operations for B2B clients at Paytm Money. This role will play a crucial part in ensuring exceptional service delivery and client satisfaction across our B2B customer base. The ideal candidate will have a strong background in B2B service management, with a focus on operational excellence and client relationship management.
Role & Responsibilities
- Responsible for end to end Post onboarding Journey of assigned Channel Partners
- Nurture strategic relationship with assigned Channel Partners
- Handholding for long-term business growth of partner
- Strategize action plans with channel partners for QoQ and annual growth plans
- Driving KYC numbers and revenue growth as per the given business frame
- Ensure 100% retention and engagement of partners and their clients
- Ensure service excellence
- Travel to meet the partner at their registered address to provide support to grow their business
- Mentor, coach and motivate business partners for continuous growth
- Drive wealth products from the assigned business partners.
Required Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field. (Master's degree preferred)
- Proven experience in B2B service management, with a minimum of [number] years in a managerial or leadership role.
- Strong understanding of offline service operations and client relationship management.
- Excellent leadership and people management skills, with a track record of building and leading high-performing teams.
- Analytical mindset with the ability to interpret data and metrics to drive decision-making and process improvements.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment
