You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Life Claims Adjudicator:
The Individual Insurance Claims department plays a crucial role with our clients as we offer them financial help when they most need it. We are looking for a motivated individual who is eager to learn to hold the position of Claims Adjudicator. The position offers the possibility to progress internally through our career ladder. Life Claims Adjudicator
Role summary: The Claims Adjudicator is responsible for the assessment of claims for individual insurance.
Main Accountabilities:
- Assess the documentation received for a claim in order to reach a decision Determine how the contract applies to each claim
- Communicate clearly and proactively with clients, advisors and various professionals and effectively manage their expectations
- Maintain established service standards Evaluate opportunities for process improvements and actively participate in team initiatives and projects
Competencies:
- Knowledge of individual life insurance
- Excellent written and verbal communication skills with an ability to handle written and telephone inquiries of a sensitive nature
- 3 years of client service experience or 2 years in a claims environment
- Strong problem solving and analytical skills
- Attention to detail
- Team player with a positive attitude and commitment to provide quality service
- Ability to balance high work volumes and telephone inquiries
- Good organizational and time-management skills
- Solid PC skills with knowledge of Word and Excel
Requirements:
- College diploma/university degree/CEGEP degree or relevant experience
- Knowledge of MLIF, Ingenium, CSW, Filenet and IBM Notes
- Bilingualism (French and English)
- Knowledge of individual life insurance
Assets:
- Education involving knowledge of Medical terminology
- First Level LOMA diploma or dedication to work towards attaining it
Analyste en Rglements Vie :
Lquipe charge des rglements d'assurance individuelle joue un rle essentiel auprs de nos clients en raison de l'aide financire offerte au moment o ils en ont le plus besoin. Nous sommes la recherche d'une personne dynamique qui souhaite occuper le poste d'analyste en rglements. Le titulaire du poste aura la possibilit de gravir les chelons l'interne grce notre chelle de progression.
Description du poste : L'analyste en rglements est charg de lvaluation des demandes de rglement d'assurance vie pour le secteur de l'assurance individuelle.
Principales responsabilits :
- valuer les documents reus concernant une demande de rglement dans le but de rendre une dcision.
- Dterminer l'application du contrat pour chaque demande de rglement.
- Communiquer clairement et de manire proactive avec les clients, les conseillers et les diffrents professionnels et grer efficacement leurs attentes.
- Respecter les normes tablies en matire de service.
- valuer les occasions d'amlioration des processus et participer activement aux initiatives et aux projets dquipe.
Comptences :
- Connaissance de l'assurance vie
- Excellentes aptitudes pour la communication orale et crite et capacit de traiter des demandes de renseignements confidentielles par tlphone et par crit
- Bilinguisme (franais et anglais)
- 3 ans d'exprience en service la clientle et 2 ans d'exprience dans un environnement de demande de rglement
- Grandes aptitudes pour l'analyse et la rsolution de problmes
- Souci du dtail
- Esprit dquipe, optimisme et engagement offrir un service de qualit
- Capacit de grer un volume de travail lev et de nombreuses demandes de renseignements par tlphone
- Bon sens de l'organisation et de la gestion du temps
- Excellentes connaissances en informatique, notamment des logiciels Word et Excel.
Exigences :
- Diplme universitaire/dtudes collgiales/de cgep ou exprience pertinente
- Connaissance des systmes MLIF, Ingenium, PSC, Filenet et IBM Notes
- Bilinguisme (franais et anglais)
- Connaissance de l'assurance vie
Connaissance des produits d'assurance individuelle Atouts :
- Connaissance de la terminologie mdicale
- Niveau 1 de la LOMA ou en voie de le russir
Job Category:
Customer Service / Operations
Posting End Date:
30/01/2025
