Understanding and Practicing the Security Best Practices.
Excellent knowledge in ITSM Process.
Tooling :
Build and extend monitoring and dashboard solutions (Splunk, Grafana, Cloudwatch etc) for internal and external clients.
Experience in Configuration management tools (Ansible, Chef, GitHub etc)
Finops Tools like CludBolt, CloudCheckr or relevant
Other Preferred Skills:
Core Linux
Windows Administration
Scripting Perl, Python, Shell etc
Devops
Security Practices
Other Cloud Services
Scope and Impact:
24*7 Support of DXC production Cloud Offerings
including operations, incidents, service requests and execution of changes
Proactively and continuously improve the service through
driving further automation
fixing incident root causes
suggesting more agile and effective ways of working
Take full ownership of incoming actions and issues and drive them to resolution
Work within a tight Cloud Operations multi-skilled team
Consulting with other team members to extend your reach to get to success
Sharing back what you've learned
Handle some simple NSSR (Non Standard Service requests) logged by customers: provide proposal to customer and implement Work within a tight Cloud Operations multi-skilled team
Ensure contractual SLAs are met
Conform and adhere to change management process for customer environments.
Leverage existing full/partial automation from other teams to expedite deployments
Understand and contribute to processes and tools used by team
Identify areas of operations quality deficit or automation opportunities
Contribute relevant automation and operation artefacts back to DXC Cloud offerings
Support POC deployments as required for client or automation development
Qualifications: -
Bachelor's degree in information science / information technology, Computer Science, Engineering, or a related field.
