E2401680
Job Description
Role Title : AVP, Technical Product Owner NAS (L11)
Company Overview
COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.
- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.
Organizational Overview
The Connectivity organization is responsible for the design and implementation of resilient networking across Synchrony's environments. This includes connectivity for our Datacenters, Remote Sites, Third Parties, and Cloud Platforms as well as DNS and Remote Access services. This organization services both internal and external customers to provide a seamless connectivity experience for Synchrony's users and product offerings.
Role Summary/Purpose
We are seeking a Technical Product Owner to lead our Network Access Services Team and its products within our Connectivity organization. The ideal candidate will have strong communication skills, have experience working in a matrixed environment with technical engineering and development teams, strong project management and Agile skills with a focus on core routing and switching products. The candidate should have a proven track record of delivering projects on time, within budget and with low business impact. This position will report to the VP, Connectivity Engineering.
This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.
Key Responsibilities
- Serve as technical Product Owner for connectivity products
- Internet proxy and firewall services (Secure Web Gateway)
- Remote access tools; with traditional and zero trust network access (ZTNA) solutions
- Provide leadership and forward thinking of access service solutions
- Collaborate with prospective users and clients to understand and anticipate business needs and translate them into product requirements.
- Define the vision and road map for the connectivity products.
- Technical leadership of engineering objectives for the deployment and servicing of connectivity solutions, overseeing all stages of design/development.
- Partner with engineering and business teams to resolve connectivity issues, solve business needs and drive outcomes.
- Engage with Information Security teams to ensure that all solutions are both secure and performant
- Manage and maintain engineering standards for supported products.
- Serve as owner for team technical job aids.
- Maintain product certification for supported products.
- Assist with Compliance/Audit activities for supported products.
- Plan and manage technology lifecycle events end of life, end of support for supported products.
- Agile team leadership of the Network Access Solutions team.
- Lead Program Increment (PI) Planning for the product team.
- Participate in Scrum meetings, and product Sprints.
- Assist in Agile story development.
- Manage product backlog/prioritization.
- Monitor progress of changes/enhancements to the product.
- Act as Liaison with the product team and end-users to deliver updates.
Required Skills/Knowledge
- Bachelor's degree with 6 years of Project Management and/or product based experience, or in lieu of degree 8+ years of Project Management and/or product based experience
- Minimum 2 years of Agile project management experience, preferably IT Project Management
- Minimum 2+ years of experience leading engineering projects
Desired Skills/Knowledge
- Strong background of enterprise networking for both internal and external connectivity services
- Strong background in connectivity technologies such as routing/switching, circuit technologies, AWS/Azure Public Cloud, DNS and firewalls.
- Knowledge and background in Infrastructure as Code (IaC) using Python, Ansible, Terraform or similar automation toolsets
- Understanding of GIT source control management
- Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
- High energy, self-motivated, with strong communication skills and experience working with external clients & technical development teams.
- Ability to adapt to varying scenarios and cater presentations and style based on the audience
- Experience with Agile software development framework, acting in the Product Owner role
- Product and operational experience in a DevOps environment
- Experience in the credit card or financial services industry
- Curiosity and passion for learning about new technologies and identifying ways to drive innovation
- Self-aware and adaptable
- Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
- Strategic thinker with ability to develop and implement actionable plans to drive business results
- Strong project management experience with a record of delivering on time and across functions
- Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications
Eligibility Criteria
Bachelor's degree with 6 years of Project Management and/or product based experience, or in lieu of degree 8+ years of Project Management and/or product based experience
Work Timings: 2pm to 11pm IST
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- L09+ Employees can apply
Grade/Level: 11
Job Family Group
Information Technology
