E2402433-3
Job Description
Role Title: AVP, Reliability Engineer Authorizations
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites.
Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.
- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance
and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.
Organizational Overview
Synchrony PRISM is a cutting-edge, enterprise-wide platform that's revolutionizing the way we do business. We're evolving our customer-centric approach to include expanded data which paints a more holistic view of our customers and leads to higher approval rates and better customer experiences - the result - higher sales and lower losses for our partners and our company.
Synchrony PRISM leverages expanded data to understand our customers better than ever. PRISM can proactively identify existing customers, know their preferences, how they want to interact with us, and what they want. With this knowledge, we can engage our customers at the right time, in the right way and better anticipate their needs.
Role Summary/Purpose
The Associate Vice President, Reliability Engineer craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in authorization solutions and event-driven architecture, microservice architecture and the ability to influence and lead technical teams are musts.
This AVP will lead the development and the production support of Synchrony's Authorizations platforms by creating and developing thoughtful solutions to anticipate bugs and maintain operational excellence. In short, you would be one of our Authorizations technical experts and team leaders.
You are the right candidate if you
- Have passion: Sure you can code and troubleshoot, but are you passionate about planning, analysis, design and development of solutions that satisfy business requirements for large, complex systems
- Are slightly obsessed with efficient code: Do you write tight, lightning fast code that is robust and scalable
- Are a leader: This role will influence a cross functional team to deliver merchant and customer impacting applications. Are you up for the challenge
- Learn quickly and adapt to new technology: Let's face it technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools
- Think like a customer: Central to our products is our understanding of our customers needs and requirements. Do you consider merchant and customer experience in your decision making
- Have banking and finance chops: Boasting good understanding of payment processing industry is a must.
Key Responsibilities
- Monitors, maintains and accountable for overall stable operations on Synchrony's Tandem / HP NonStop platforms
- Serves as a HP NonStop Solution Engineer to support non-functional requirements in the development, deployment and ongoing tuning as necessary.
- Invokes timely critical thinking to address the reliability of deployed releases and/or solutions
- Maintains tight coordination with Tandem HP NonStop Scrum Leaders and Developers to ensure all deployment practices are expedited
- Influence multiple agile development teams through all phases of the Agile development life cycle through SAFe
- Implement new technologies and assist developers as they migrate to new technologies
- Architect authorizations applications across the full stack, experience in HP NonStop, microservices ecosystem, JSON, and RESTful API's are a must
- Conducts code and design reviews with internal and external service providers
- Reviews, understands and recommends updates to coding and technical design standards and practices for the POS authorization teams
- Assume a broad set of tasks that aim to improve authorization software performance and reliability from wing to wing
- Researches and recommends alternative actions for problem resolution
- Influence and collaborate with software developers, product owners, application architects, and customer application experts to create amazing apps
- Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command
- Ensure compliance with architecture, security and technology standards set by Synchrony
- Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap
- Participate in Agile scrums consisting of cross-functional teams
- Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews
- Ensure application code quality through development, test, and QA
- Participate in addressing root cause analyses, incident reports and provide direction in problem resolution
- Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes
- Passionate about the latest technologies, open source projects and languages
- Provide 24x7 on-call support periodically throughout the year
- Identify ways to increase efficiency and improve system performance
- Work with third party vendors to develop software and/or integrate their software into the company's products
Desired Characteristics
- Experience with Tandem / HP NonStop platforms architecture and operating system and fundamental languages, ie., COBOL, SCOBOL, TACL Database.
- Understanding of specifications used in the payment processing (ie, ISO 8583)
- Experience C++, Java, Kafka, DevOps and Agile based Development
- Experience with database architecture, data modeling and familiarity with MySQL & SQL
- Familiarity with JSON, REST and XML based web services
- Working knowledge of the overall payment processing industry
- Excellence in technical communication with technical and non-technical peers
- Experience with writing unit, and integration test cases for high availability
- Strong cross-functional team player with the ability to work seamlessly across a matrix organization and partner with global development companies
- Desire to work in a dynamic, fast paced environment
- Experience developing and supporting financial/banking applications
- Excellent interpersonal skills with ability to influence clients, team members, management and external groups
- Strong attention to detail in a team environment
- Strong oral and written communication, analytical and problem-solving skills
- Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options
Eligibility Criteria
- Bachelor's degree with minimum 6+ years of experience with solution architecture OR, in lieu of degree, 8+ years of experience with solution architecture.
- Minimum 5 years of application development experience.
Work Timings: 02:00 PM to 11:00PM (IST)
For Internal Applicants
- For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
- Inform your Manager or HRM before applying for any role on Workday.
- Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- Level 9+ employees are eligible to apply
Grade/Level: 11
Job Family Group
Information Technology
