Job responsibilities:
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability. L3 Production Support Professionals are responsible for monitoring the production systems, applications, and batch jobs. They identify and resolve issues, and ensure the systems are operating smoothly. Production Support should have total responsibility for the creation, migration, and ownership of the batch resources. They should have a vested interest in having a smooth - running and error - free environment. They should make sure that all workload SLA's are met for the current processing cycle.
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
Identity issues for escalation and excellent communication and provide solutions to the business and technology stakeholders.
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of window/UNIX systems, applications, or infrastructure.
Required qualifications, capabilities, and skills:
8+ years of experience or equivalent expertise troubleshooting and resolving business queries.
Working proficiency in MSSQL, UNIX, SSIS, SSRS, PYTHON, JAVA, BIGDATA and HADOOP methodologies.
Experience in observability and monitoring tools and techniques.
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
MUST Having Skills:
Functional knowledge on Capital market/Investment banking, understanding for OTC, Liquidity reporting, Derivatives products.
Advanced knowledge in MSSQL, SSIS, SSRS.
Excellent communication and interpersonal skills.
Preferred qualifications, capabilities, and skills:
Experience with one or more general purpose programming languages and/or automation scripting.
Working understanding of public cloud.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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