Job Summary: The AV Engineer is responsible for ensuring the smooth operation of AV equipment and systems within the office environment. This role involves supporting AV calls, maintaining AV devices, troubleshooting technical issues, and collaborating with other IT and AV Vendors to provide high-quality AV services to the organization. In addition, the AV Engineer is responsible for conducting and coordinating webinars, including setup, dry runs, rehearsals, after-webinar recording, and uploading to YouTube, LinkedIn, etc. Key Responsibilities: AV Call Support: Provide technical support for audio and video conferencing calls over MS Team, Zoom, Gotowebinar, GoToMeeting, etc, including setup, testing, and troubleshooting. Ensure that AV equipment is functioning correctly during meetings and conferences. Assist with connecting remote participants and troubleshooting connectivity issues. AV Device Maintenance: Regularly inspect, maintain, and update AV equipment to ensure optimal performance. Perform routine checks on projectors, displays, microphones, cameras, and other AV devices. Coordinate equipment repairs and maintenance with AV vendors as necessary. Perform AV checklist designed by TL in all Conference Rooms set by TL and share status update daily. User Training: Train employees on how to use AV equipment and AV software effectively. Create user-friendly guides and documentation to assist staff in operating AV systems independently. AV System Setup: Collaborate with event organizers to ensure AV requirements are met for special events. Research and Adapt Work with the IT Team and assist in the implementation of new AV technologies and systems. Research new AV product available in the market and suggest to the IT Team. Inventory Management: Maintain an inventory of AV equipment, including cables, adapters, and accessories. Keep track of equipment usage and ensure that inventory is well-stocked and organized. Knowledge on AV Devices and new Technology: Must have good knowledge on features of known AV brands such Sennheiser, Creston, Yealink, Polycom, etc. The AV technology such as BYOD setup, Wireless Presentation, 360 Camera Setup, etc. Quality Control & Feedback: Continuously monitor and evaluate the quality of AV equipment and services. Recommend improvements and upgrades to enhance the overall AV experience. Sends feedback survey to all members after meeting setup. Reports: Ensure sharing weekly, monthly AV open issues report with the team. Share weekly user CSAT feedback report to the team. Compliance and Security: Ensure that AV systems and equipment adhere to company security policies and guidelines. Stay updated on industry standards and best practices for AV technology. Webinar Coordination: Coordinate with team members and stakeholders for setting up GotoWebinars or MS Team's Event. Conduct dry runs and rehearsals to ensure a seamless webinar experience. Manage the recording of webinars and oversee post-webinar tasks, including editing if necessary. Upload recorded webinars to platforms like YouTube for wider access. Location & Work Timing: Mostly AV engineer will primarily be stationed at the OWC (Parel) office. Nevertheless, there might be occasions when the engineer is needed to visit the Forbes (CST office). The standard working hours are
- 30 hours from Monday to Friday, with Saturday hours reduced to 8. The shift commences at 9 am and concludes at 6.30 pm. Qualifications: Bachelor's degree in a related field (preferred).
