Job Description
Company: Mobile Auto Solutions. Welcome to Mobile Auto Solutions (MAS)! Calibrate a Career That Keeps Growing. We invite you to join our team! MAS offers a great place to launch and grow your career. As we continue to grow, we have endless opportunities for you to grow with us!.
The Remote Services Technicians primary responsibility and accountability comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation. The Remote Services Technician works in alignment with all team members and is committed to being a dedicated Brand Ambassador of The Boyd Group at all times. MAS recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Pay Range: $22 to $30 an hour, based on experience. Schedule: Full-Time Monday to Friday 8 am-5 pm. Benefits That Drive Your Success at MAS. Competitive Pay Plans.
Medical, Prescription Drug, Dental & Vision Insurance Effective Your First Day. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Paid Vacation & Holidays.
Pet Insurance. Continuing Education Opportunities. Opportunities for Advancement. Key Job Responsibilities.
Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment. Carry out duties and remotely connect to vehicles to complete diagnostic scans and calibrations. Document all customer interactions in the database. Work within groups of technicians and software development teams to improve products and services.
Maximize first-time resolution of customer queries. Provide training support and basic technical support to customers and employees as required. Other duties, as assigned. Preferred Skills/Experience.
Knowledge of OE scan tools. Ability to learn new tools as needed. Knowledge of wiring repair procedures. Ability to service A/C systems.
Possesses diagnostic skills in the automotive trade. Basic computer knowledge, including using email, spreadsheets, and messaging systems. Willing and able to update job knowledge by participating in educational opportunities, reading technical publications, and the like. Must possess a high school degree or GED equivalent.
4+ years related service technician experience preferred. MAS is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job.
Duties, obligations, and activities may change at any time, with or without notice. The physical demands of your job must be met to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #MASSJ.
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