Automobile Engineer

This is for L2 & L3 support roles

Should be willing to work in rotational shifts

Responsible for monitoring and responding to open tickets submitted through an incident management system.

Troubleshoot and escalate alerts that cannot be resolved to appropriate section.

Prioritize and handle service requests and incidents.

Progress issues and provide relevant information for troubleshooting or for clarification.

Identify opportunities for process improvement and contribute to departmental initiatives.