Automation Engineer-ServiceNow

About Us:

With offices in the US and India, Atlas Systems is a trusted partner helping companies on their digital transformation journeys expanding their capabilities and delivering added value. Now in its 20th year, Atlas works closely with clients to provide solutions that seamlessly enhance in-house teams and systems, leveraging AI, Cloud, and other

innovative technologies.

The ideal candidate will have a strong background in IT service management, automation tools, and scripting languages.

Responsibilities:

Design end-to-end automation solutions utilizing tools such as Power Automate, ServiceNow Flow Designer, and scripting languages.

Architect integrations between various systems and platforms to facilitate seamless data exchange and workflow automation.

Develop custom scripts and code snippets to enhance the functionality of automation tools and platforms.

Write scripts using languages such as PowerShell, Python, JavaScript, or others as required for specific automation tasks.

Collaborate with cross-functional teams to comprehend business requirements and devise efficient automation workflows.

Analyze existing business processes and pinpoint opportunities for automation and optimization.

Work closely with stakeholders to gather requirements, prioritize tasks, and deliver automation solutions promptly.

Offer technical support and troubleshooting assistance for automation solutions.

Document automation workflows, scripts, and processes for knowledge sharing and future reference.

Stay updated on industry trends, best practices, and emerging technologies related to service desk automation

Key Responsibilities:

Automate employee onboarding and offboarding processes, including account provisioning and deprovisioning, and access rights management.

Implement automated workflows for HR service requests and integrate with HR systems and databases to synchronize employee data.

Automatically correlate and prioritize events from monitoring tools to identify critical incidents and implement automated event remediation actions.

Automate the discovery and inventory of IT assets, as well as asset procurement, deployment, and retirement processes.

Automate compliance assessments and audits using predefined controls and risk indicators

Preferred Qualifications:

Certifications in relevant automation tools and technologies (e.g., Microsoft Certified: Power Platform Fundamentals, ServiceNow Certified Implementation Specialist).

Experience with cloud computing platforms such as Azure.

Experience with Active Directory management, Group Policy.

Experience with Exchange and Office 365 Administration.

Experience with PowerShell scripting.

Good to have JavaScript, ServiceNow flow designer.

Knowledge and experience working with SQL tables, Web Service / API, XML, and JSON