Join our Team
About this opportunity:
Manage incidents 24X7 and ensure minimal disruption to services and fast service restorationSetting up of Technical and Management Bridge to facilitate communication during incidents.Ensure timely communication / information flow towards internal and external stake holders.Engage relevant stake holders and initiate management and technical escalations when required to protect Ericsson and/ or customer interests.Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
What you will do:
- Log all incident details, allocating approved categorization and prioritization.
- Keep users and stake holders informed about their incident status at agreed intervals.
- Associate incidents with other records (i.e) changes, problems, repetitive incidents etc.
- Provide first line investigation and diagnosis of all incidents via major incident report.
- Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
- Escalate critical outages to problem Manager after restoration for RCA (As define in MSTOP).
- Always remain available during the designated shift and / or roster period.
- End to End incident owner.
The skills you bring:
- Negotiation.
- Service Delivery Models and Strategy.
- Emergency handling.
- Knowledge Sharing and Collaboration Skills.
- Coaching and Mentoring.
- Emergency Recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
Key Qualification:
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Experience: 8-11 years.
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Noida
Job details: Emergency Management
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