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Grade- BPO1/2
Skill- Australian Voice
Answer incoming calls, respond to emails and chats . Explain company's features, products, and services . Make billing adjustments in accordance with company policies . Assist customers with service or feature modifications on account . Respond to any disruption of service issues . Open trouble ticket depending on the nature of the service issue . Analyse, isolate and diagnose customer service trouble . Route ticket to appropriate department for resolution . Provide existing trouble ticket status to customers . Coordinate customer premise visit with on-ground team . Escalate customer complaints in accordance with company polices . Apply card payments, funds transfer & check payments to customer accounts . Respond to any customer general inquiries and . Redirect calls not related to the Services
Role:Analyst
Industry:IT/Computers - Software
Function:BUSINESS PROCESS SERVICES
Job Type:Permanent Job
Date Posted: 13/11/2024
Job ID: 100233303
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
