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Marriott

AsstMgr-Food & Beverage

Marriott
Early Applicant
  • a month ago
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India

Job Description

Position responsible for assigned food and beverage/culinary operations.

  • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations

    Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Ensuring Exceptional Customer Service

    Provides excellent customer service.

  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Additional Responsibilities as Assigned

    Complies with all corporate accounting procedures.

  • Assists GM as needed with annual Quality audit.

    • More Info

    Industry:Other

    Job Type:Permanent Job

    Date Posted: 09/10/2024

    Job ID: 95724305

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    Marriott
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