Asst. Manager - Customer Service - Sat & Sun fixed off - 9769524455

Role: Customer Services

Title: Assistant Manager

Annual CTC: Up to 3.90 lacs + shift allowance & incentive

Work Location: Goregaon (East), Mumbai

Only Mumbai Candidates.

Education: Graduate

Experience: 1 3 years

Interview rounds: 1st over call / zoom then in office

Job description

Handle Outbound calls customers to complete the physical medicals prior to policy issuance

Give complete and correct information on all the product purchased by the customer

Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Required profile

Should maintain a Professional behaviour with the customer throughout the calling process.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Candidates with preferably Insurance background/Voice - Customer service industry

Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Assamese, Bengali, Tamil and Malayalam,)

Willingness to learn with an attitude of continuous improvement.

Willing to work in rotational shifts

KINDLY SHARE YOUR RESUME ON rv.siriusalfa at the rate gmail dot com

Call/ WhatsApp on 9769524455

Regards

HR Team Sirius Alfa