Asst. Manager - Customer Care

Job description

- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Responsible in maintaining MIS and closely work for Preparation of Final work Report.

- Coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

- Responsible for handling customers of Lawns & Beyond project contains entire customer data base.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

- Managing post booking customer services till delivery /possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document