Associate - VKYC, Support

1.Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) .
2. Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVD's)
3. Ensure accurate updation of the decisioning files/system for the final decisions on the cases
4. Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
5. Ensure prioritisation and closure of urgent customer/internal stakeholders emails as well as VKYC refferals
6. Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
7. Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
8. Ensure near zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
9. Cater to exceptional requests, escalation, queries and activities as required by the business