Job Description
Title: Team Lead, Software Engineer
Reports To: Manager, Sr. Manager, or Director of Software Engineering
FLSA Status: Exempt
Job Code:
Business Unit: R&D
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Team Lead, Software Engineer works in a software development team with members of the development organization, QE and Tier 3 Support and is responsible for the design, development, and the implementation of server-side software systems. The team lead works closely with management on departmental issues, with latitude for independent judgment and decision-making within defined guidelines.
Principal Duties and Essential Responsibilities:
- Supervise teams within the software development function
- Responsible for one or more product areas for Verint's Enterprise product suite
- Develop and implement software development plans, processes, and procedures and ensures they are adhered to
- Design, implement, and test complex software applications
- Lead in team activities Requirements gathering & analysis, Design/Architecture/Implementation/Testing and the related reviews
- Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software
- May serve in a scrum master role as part of the agile software development process
- Ensure the team achieves the agreed timelines and milestones, reliability & performance, quality measures and meets the overall acceptance criteria of their responsible product areas
- Evaluate results with stakeholders to determine if organizational objectives are being met
- Analyze and resolve software development issues and needs in terms of the software's full life cycle
- Perform root cause analysis
- Act as a point of contact and escalation for the team/function
Minimum Requirements:
- BS in Computer Science, Software Engineering or other related degree
- 8+ years of software development experience
- 2+ years of Team Lead experience
- Strong Proficiency in Java server-side programming
- Experience with designing and building fault-tolerant, highly-available, distributed systems
- Familiarity with standard concepts, practices, and procedures within software design and development
- Experience in Object Oriented analysis and design
- Strong troubleshooting & debugging capabilities in an agile software development team environment
- Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects
- General understanding and proven real-world design experience with server-side fundamentals (multi-processing, multi-threading, inter-process communication, disk I/O, network I/O, memory allocation, etc.).
- Successful completion of Verint's background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification
Preferred Requirements:
- Advanced degree preferred
- Experience with CTI (Computer Telephony Integration) and telephony systems
- Experience with private/public cloud platforms AWS, Azure or GCP
- Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams
- Excellent organization, time management, and project leadership skills
- Excellent written and verbal communication skills
- Adheres to strict deliverable deadlines while able to multi-task
