Associate

Skill Set Required :

Must have Good Communication skills - Verbal & Written
Good listening skills and strong communication abilities
Freshers with communication skills also can apply.

Age should be 21-30 years only (Male & Female Both can apply)
Be Confident and willing to learn with a flair for knowledge.
Possess an upbeat, positive can-do attitude & works with integrity.

Team Player, collaborative Self-motivated person
Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint)

Primary Responsibilities :

Handle inbound/outbound Video calls of the customers to complete the full Video-KYC
Verify the details submitted by the customer and Documents submitted are matching
Ensure KYC is completed by the right party applicant only
Should maintain a good relationship with the customer throughout the Video-KYC process
The persons appearance should be
Arrange call backs in case the customer is busy and ensure the follow up is done on time
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Gather relevant information from customers as required and update it accurately
To manage all daily tasks and duties related to the process with strict compliance to guidelines

Bachelor Degree