Associate Support Analyst

Primary Responsibilities

Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.

Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.

Collaborate with team members to ensure deliverables are met.

Participate in simple solution design, configuration, testing and documentation activities, as applicable.

Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).

Always communicate with stakeholders/partners in a competent and professional manner.

Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting

Communicate client satisfaction and plans to resolve any major outstanding issues to management

Resolve client issues with Confluence software solutions

Ensure that all client opportunities and issues are addressed in a timely manner

Manage deployment of custom work and/or deliverables

Demonstrate Subject Matter Expertise in one or more Confluence software solutions

Other duties as assigned

Qualifications

Bachelor s degree with a focus on Computer science, business systems or IT related degree preferred.

0-2 years of experience within FinTech, Software and IT related businesses.

Essential skills

Basic skills in scripting

Strong data analysis skills

Ability to communicate in English both verbally and written

High creativity with the ability to solve complex business problems

Ability to learn independently and work with a high degree of autonomy

Proficiency with Microsoft Office Suite including Excel and PowerPoint.

Excellent organizational and communication skills

Ability to multitask, strong attention to detail, self-motivated willingness to take initiative

Ability to work more than 40 hours per week based on client demands

Ability to work weekends and holidays as needed

Ability to travel as needed

Knowledge of all company policies and procedures

Increased level of responsibilities, as value-added team member

Collaborative working style that values team success over personal accomplishments

Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service

Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Confluence Technologies Inc. is an Equal Opportunity Employer.