Associate Specialist

What you'll do on a typical day:

Associate Specialist Collector will engage regularly with small dollar value customer (Dunning account), via telephone and other forms of communication with customers to ensure the timely paymentof invoices and assist with the resolution of any disputes or queries raised by customers.

Contact customers with overdue accounts and attempt to collect the overdue amount.

Manage inbound queries received from customer (sending invoices copies, BOL, Delivery receipts, logging disputes, etc.)

Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis.

Make outbound calls on outstanding accounts. Deliver exceptional customer experience in allinteractions through inbound and outbound calls to meet goals.

Follow-up with variousdepartments to get supporting documents/ info for dispute/deductions resolution.

Resolve customer issuesand complaints concerning billing disputes.

Perform uploads to customer websites.

What you needto succeed at XPO:

At a minimum, you'llneed:

Ability to work flexible hours (6:30PM to 3:30AMIST.)

Bachelor's inAccounting or Financeor Commerce

0 to 3 yearsrelated experience withinthe logistics or transportation domain(compulsory) within Orderto Cash (OTC) primarily in Collections

Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spellingand grammar.

Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel;create queries in company softwareapplications.

Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC,Oracle, ITSM-Service now, Looker etc.

Self-Motivated and enthusiasm to learn and grow

Be part of something big.