About This Role
About the Team
The Client Experience (CX) team, situated within the Technology & Operations organization, is responsible for operational client servicing, working in partnership with our client businesses and teams across the firm to drive, enhance and deliver an exceptional client service experience. Our vision is to make BlackRock easy to do business with, and to deliver clients a high quality service experience across all products, using optimized technology to drive growth.
Function Description
Within Client Experience Transformation (CXT), the Change Engineering team is responsible for the ongoing development of new strategic and tactical platform tools spanning Client Experience Management, Wealth, Whole Portfolio Servicing, Digital Transformation, Client Onboarding, Contracting, Reporting and Invoicing.
The Engineering team takes on strategic and tactical projects based on benefits including return on investment. Projects generally rely on process streamlining and automation to improve the overall client experience. Team members gain a broad understanding of BlackRocks asset and risk management business (including our Aladdin platform) and will increase their exposure to both engineering and project management.
Role Responsibility
- Work with CXT, technical leads, business owners, the Aladdin Engineering and Product teams through the whole SDLC, analyzing, understanding and refining systems requirements, designing and developing tools to solve problems
- Develop and maintain strategic and tactical operational systems, tools and processes, including usage of AI
- Ensure software stability via documentation and code reviews so applications run successfully
- Define test strategy and maintain test & use cases to facilitate user acceptance and regression testing
- Alignment to company standards (security, access control, support and change control)
- Support and complete various efficiency and capacity-building initiatives, including automation/standardization efforts and migration projects.
- Collaborate closely with team members locally and in a multi-office, multi-country environment
- Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond
Experience
- Minimum 5 years of experience software development and design (preferably in Python - coding/back end)
- Proven track record in delivering projects and implementing solutions
- Hands-on programming or automation experience with tools such as Python, Java, VBA, SQL, RPA (e.g. Blue Prism), Unix
- Strong understanding of the software development lifecycle and tools. Azure, Agile / Scrum methodology, Jira, Git, Continuous Integration
- Passion for learning, development and deployment of solutions in the rapidly evolving AI/GenAI arena
Nice To Have
- Experience with Microsoft dynamics
- Strong knowledge of Business Analysis techniques
- Understanding Project Management methodology desirable
- Experience with a NoSQL Database (e.g. Apache Cassandra)
- Building web applications using the latest frameworks (e.g. Streamlit, React, Angular)
Competencies
- B.S. / M.S. degree in Computer Science, Engineering, or a related field.
- Candidates should possess a high level of self-motivation, accountability, and adaptability
- Be flexible, dynamic and passionate about using technology to drive return on investment
- Demonstrate a proactive positive can do attitude and contribute as a partner within a truly global team
- Be very organized and focused, with practiced skills in operating effectively to tight deadlines.
- Meticulous with the capacity for working efficiently on multiple projects simultaneously in a fast-paced environment
- Strong analytical and problem-solving skills with the ability to synthesize information and summarize issues
- Able to communicate effectively to all levels across business and technology.
Our Benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
