You will play a pivotal role in transforming the way Indians seek lifelong partners.
Your primary responsibility will be to lead the relationship consulting department, ensuring a seamless onboarding experience for our clients.
You will be at the forefront of understanding their expectations, needs, and desires in a compatible relationship and effectively upselling our services.
Key skills:
- Exceptional interpersonal and communication skills.
- Understanding of matchmaking and dating industry trends.
- Strong project management and problem-solving skills
- Outstanding networking skills
Education and Experience:
- Bachelor s/ Master s from a Tier 1 institute (preferred)
- 1-2 years of experience working in client facing roles
- Should be able to build and run processes for effective delivery of and should own client satisfaction
- Experience in counseling, relationship building
Key Responsibilities:
Needs Assessment:
- Conduct in-depth consultations with clients to understand their expectations and requirements in a compatible relationship.
- Utilize active listening skills to gather crucial information about clients values, preferences, and aspirations.
Cross-functional Collaboration:
- Collaborate with marketing teams to contribute insights for promotional and communication strategies.
- Collaborate with a cross-functional team of product managers, researchers, and engineers to help develop and iterate on product features.
Continuous Improvement:
- Collaborate with cross-functional teams to gather feedback and insights for continuous improvement of Veronas services.
- Stay updated on industry trends and incorporate best practices into the relationship consulting department.
- Utilize data-driven insights to assess the success and impact of relationship consulting efforts.
Business Development:
- Identify & convert opportunities for up-selling additional services to meet clients evolving needs.
- Effectively communicate the value proposition of Veronas premium services.
Relationship Consulting:
- Assist in building the relationship consulting practice.
- Assist in setting systems of identifying client archetypes & process of client engagement, counseling & servicing specific requirements
