Associate - Screening

Job Description

• Identify and prevent application fraud for processing of SBI Card applications within the process SLA and TAT requirements in line with company policy

• Require working on Fraud Prevention Process with flexible shift timings (24.7) basis business requirement and adherence to team roster

• Candidate should be a team player and flexible to adapt and contribute as per Business requirement.

• Evaluate Application for KYC/Income document and Applicant profile to identify and detect any suspected fraud basis standard operating procedure and due diligence.

• Establish contact with the Customer on call (where required) to validate information mentioned in Application form and supporting documents

• Adherence to Fraud Control Policy, Process & Standard Operating Procedures & Customer Contact policies. Also, the candidate will be required to adhere to code of conduct and disciplinary guidelines of the Organization

• Adherence to the assigned SLA, TAT & Audit Metrics

• Strive to increase Fraud Catch rate and highlight fraud trends promptly upon detection to the management

• Should be able to manage additional activities assigned along with core responsibilities.

Qualification:

• Should be a Graduate with a good command over written & spoken English
• Working knowledge of Computers (Word / XL / Power Point)
• Quick learner of new systems / technology
• Experience in Credit card industry and KYC knowledge/Fraud Prevention techniques will be an additional advantage.