Job Description
JOB DESCRIPTION
- Identify and prevent application fraud for processing of SBI Card applications within the process SLA and TAT requirements in line with company policy
- Require working on Fraud Prevention Process with flexible shift timings (24*7) basis business requirement and adherence to team roster
- Candidate should be a team player and flexible to adapt and contribute as per Business requirement.
- Evaluate Application for KYC/Income document and Applicant profile to identify and detect any suspected fraud basis standard operating procedure and due diligence.
- Establish contact with the Customer on call (where required) to validate information mentioned in Application form and supporting documents
- Adherence to Fraud Control Policy, Process & Standard Operating Procedures & Customer Contact policies. Also, the candidate will be required to adhere to code of conduct and disciplinary guidelines of the Organization
- Adherence to the assigned SLA, TAT & Audit Metrics
- Strive to increase Fraud Catch rate and highlight fraud trends promptly upon detection to the management
- Should be able to manage additional activities assigned along with core responsibilities.
Qualification
- Should be a Graduate with a good command over written & spoken English
- Working knowledge of Computers (Word / XL / Power Point)
- Quick learner of new systems / technology
Experience in Credit card industry and KYC knowledge/Fraud Prevention techniques will be an additional advantage.
